Guest Reviews
Overall Experience
4.5
Ideally situated in Alabaster, Alabama and the heart of the area's shopping and dining district, Candlewood is also only 15 miles from Birmingham. Hotel provides large, comfortable accommodations, easy access to local attractions and top area businesses.
Guests enjoy shopping at the Summit, Riverchase Galleria Mall or steps away, at Alabaster's Colonial Promenade, and picnicking at Oak Mountain State Park. Headlining concerts at the Oak Mountain Amphitheatre Verizon Wireless Music Center and weddings/events at the w American Village are minutes from our pet friendly property.
Only 25 minutes from Birmingham International Airport our amenities include on-site, 24-hour business center with copy, print and fax services, free high-speed, wired and wireless Internet access throughout the hotel and complimentary fitness facilities on and off site.
During your stay, enjoy relaxing in one of our spacious suites featuring over-sized executive work desks, kitchens with full-size appliances, lending locker with free kitchen equipment and games, free laundry facilities, Candlewood Cupboard sundries and dining option. As you plan your trip, we invite you to explore our excellent Alabaster, Alabama hotel rates and make your Candlewood Suites reservations today.
It’s hard to leave your best buddy at home when you’re traveling for extended periods, so we provide a pet friendly experience. Restrictions and fees apply.
Whether you are booking suites for a family reunion or suites for your company's training needs, Candlewood Suites hotels can accommodate your group.
Workout whenever you want: Candlewood Gym always has an open door and lots of aerobic and cardio equipment to make it easier to stick to your exercise routine, no sweat.
The IHG Green Engage system is an online tool that gives our hotels the means to measure their day-to-day environmental impact.
Overall Experience
4.5
Does Candlewood Suites Alabaster offer free parking?
Yes, Candlewood Suites Alabaster offers complimentary parking for hotel guests.
Does this hotel have in-room kitchens?
Candlewood Suites Alabaster offers fully furnished in-room kitchens in all rooms. Our full kitchens have everything you need to cook your own meals while traveling. Visit our Amenities page for more details.
How much is parking at Candlewood Suites Alabaster?
Complimentary parking is available at Candlewood Suites Alabaster for hotel guests.
Can I cancel my booking at Candlewood Suites Alabaster for a full refund?
Yes, when you book your stay at Candlewood Suites Alabaster direct with IHG, choose one of our flexible rates which include the flexibility to change or cancel your reservation at no charge. For full details, refer to our Travel Advisory details.
Does Candlewood Suites Alabaster have a pool?
No, Candlewood Suites Alabaster does not have a pool.
What are the check-in and check-out times for Candlewood Suites Alabaster?
Check-in at Candlewood Suites Alabaster is from 3:00 PM, and check-out time is 12:00 PM. Contact the hotel directly for options available for early check-in or late check-out.
Does Candlewood Suites Alabaster offer free Wi-Fi?
Yes, the Candlewood Suites Alabaster offers free WiFi!
Does Candlewood Suites Alabaster have a restaurant on site?
No, there is no on site restaurant at Candlewood Suites Alabaster.
Is there a fitness center at Candlewood Suites Alabaster?
Yes, there is an onsite fitness center at Candlewood Suites Alabaster.
How much does it cost to stay at Candlewood Suites Alabaster?
Rates for accommodations at Candlewood Suites Alabaster vary by season. For your rate options, please input your dates.
How many rooms does the Candlewood Suites Alabaster have?
The Candlewood Suites Alabaster has 88 guest rooms. Enter your dates to view available rooms for your stay.
Can I bring my pet to Candlewood Suites Alabaster?
Pets are welcome at Candlewood Suites Alabaster. There is a pet deposit per stay of 60 USD. Our Pet Policy: Pets allowed with nonrefundable fee. 60 dollars per stay. Each must weigh less than 80lbs. Pet agreement must be signed at check in. Call hotel for details. Record of complete and up to date vaccinations required. Extended stays may incur additional fees..
Great place to stay!
ByAkitaguy
November 17, 2020
Loved it. Had never stayed at a candlewood before.Was very happy with a ground floor and parking so close.
Choose another place
ByKerrie C
November 12, 2020
I've stayed at this hotel several times and the last visit was the worst by far. First there was no blanket on our bed and several other rooms that were in our group had the same issue. I went to the front desk and they said they were out. The bed had a duvet cover with no duvet. They managed to find the duvet part in a housekeeping closet but told me I could put it in. The bathroom was dirty. Then at checkout, I went down to get a luggage cart. Came back and the key wouldn't open the door. I got new keys twice. None worked. Was told a maintenance man would have to come from 20 minutes away to work on the door. We were on a tight schedule and needed to leave because we were in town for a ball tournament and had to be at the ballpark. I ended up having to send my daughter to the field with someone else. An hour and 20 minutes later I was finally able to get my stuff from the room and leave. I will never stay here again.
Inexperienced staff
ByTerri
November 07, 2020
The room we booked had a door that wouldn’t open. We had to change rooms. The person on duty had no idea what to do. She called someone to help and we were able to get another room. After driving 11 hours we just wanted a shower and bed. Took at least 25 minutes to check in. Also, we are platinum members and were never acknowledged.
Bad night sleep
ByMillerTyme
November 04, 2020
The dead bolt lock did not work on my room door, this was not noticed until tried to lock before bed. I showed to desk staff and no other room available, so a bad night sleep. I will stay at other locations for future trips to area.